The Evolution of Information and Communication Technologies: Towards uses oriented collaborative practices

Towards uses oriented collaborative practices


  • Sabrina Boulesnane Iaelyon, University Business School, Magellan laboratory, Lyon, France
  • Benaissa Monia Iaelyon, University Business School, Magellan laboratory, Lyon, France
  • Bouzidi Laïd Iaelyon, University Business School, Magellan laboratory, Lyon, France



Information and Communication Technologies; Collaborative practices; Decision-making practices; Knowledge Management systems; Web technologies; big data.


In all sectors of activity, knowledge is the most important strategic lever in the organizations’ management. The informational practices induced by Web technologies and data exploitation are accompanied by a paradigm that disrupts the process of sharing and communicating information in organization. Knowledge generated by human and social activities broadens the scope of knowledge management systems. New forms of technologies are changing system’s design approaches. It is on these evolving aspects of Information and Communication Technologies (ICT) that we will highlight the different challenges faced by organizations. In reviewing the literature on ICTs, several researches work highlight the importance of digital revolutions in the development of IS in general, and in particular Knowledge Management (KM) systems. In order to understand the evolution of KM Systems, we carry out the postulate that different angles of view have a positive correlation with our research perimeter: We identify that collaborative practices and decision-making approach are positively related to Knowledge Management systems’ design. The conceptual model links our hypothesis with the concept of knowledge management systems. We develop a conceptual model according to a review of literature in information science. Research finding can be used for designing Knowledge Management systems. Several actors can benefit from the repercussions on a pragmatic level. System designers can identify modern developments to provide more pragmatic applications. Decision-makers can identify how to harness Knowledge Management systems and also identify good practices in terms of collaborative approaches and decision-making processes.


Azan W., Bolidum S. (2015). Big Data. Myth or reality? A cognitive architecture for evaluating everything, after turning everything into numbers, International Journal of Psychosociology and Management of Organizational Behavior 2015/Supplement (HS), pp. 31-45.

Bayad M. and Simen S.F. (2003). Knowledge management: state of the art and perspectives. XIIth Conference of the International Association of Strategic Management. Les Côtes de Carthage - 3, 4, 5 and 6 June 2003.

Bibri S.E., Krogstie J. (2017). Smart Sustainable Cities of the Future: An Extensive Interdisciplinary Literature Review. Sustainable Cities and Society (Feb 2017)

Boisot, M., Knowledge Assets, Oxford, 1998.

Bouzidi L., Boulesnane S. (2016). Le management " durable " au cœur de l'e-administration. COSSI journal communication, organisation, knowledge society and information. 2016.

Brasseur C. (2013). Challenges and uses of Big Data: Technologies, methods and implementation. Hermès, Coll. Management & informatique, 2013, 203 pages, ISBN 978-2746245204.

Burger-Helmchen T., Pénin J., (2011). Crowdsourcing: definition, issues, typology, Management & Avenir 2011/1 (n° 41), p. 254-269. DOI 10.3917/mav.041.0254

Chamaret C. (2014). 'The big data revolution', Annales des Mines - Gérer et comprendre 2014/2 (No. 116), pp. 94-96.DOI 10.3917/geco.116.0094.

Cho Y., Cho E. and McLean G.-N. (2009). HRD's Role in Knowledge Management, Advances in Developing Human Resources, Vol. 11, No. 3, June, pp. 263-272.s

Crié D. (2003). From knowledge extraction to knowledge management, Revue française de gestion, 2003/5 no 146, pp. 59-79. DOI : 10.3166/rfg.146.59-79.

Delmond et al (2003). Delmond M.H., Petit Y., Gautier J-M. Information System Management. Paris: Dunod. Collection Gestion sup. 222 p.

Ermine J.L., et al (2014). A francophone state of the field of knowledge management: the GeCSO community, Management & Avenir, 2014/1 N° 67, p. 56-77. DOI: 10.3917/mav.067.0056.

Favier M., Coat F., (1999). The future of information systems. Revue française de gestion. September-October 1999. p 19-28.

Hansen, M., Nohria, N., Tierney, T., (1999). What's your strategy for managing knowledge? Harvard Business Review, Vol. 77 No. 2, March-April 1999, pp. 106-116.

Howe, J. (2006). The rise of crowdsourcing. Wired.

Howe, J. (2008). Crowdsourcing, Why the power of the crowd is driving the future of business, Three Rivers Press, New York.

Jacob, R., Pariat, L., (2002). Do you really know what you know? 3, no 2, 2002, p. 3-7.

Jasimuddin S.-M. (2008). A holistic view of knowledge management strategy, Journal of Knowledge Management, Vol. 12, No. 2, pp. 57-66.

Kempf O., Mazzucchi N. (2015). Cyberspace and economic intelligence. Geoeconomics 2015/5 (N77), pp. 45-58.DOI 10.3917/geoec.077.0045

Lafrance S. (2017). Who is afraid of big data? Management 2017/1 (Vol. 42), pp. 6-6. DOI 10.3917/riges.421.0006.

Laudon et al. 2006. Laudon K., Laudon J.P., Fimbel E. Management of information systems. 9th edition. Paris: Pearson Education. 638 p.

Lehmans A., (2015). 'Towards participatory knowledge management in emerging communities of practice: from economics to knowledge ecology', Communication & management 2015/1 (Vol. 12), pp. 81-95. DOI 10.3917/comma.121.0081

Le Moigne J.L. (1990). Modeling of complex systems, Dunod, Collection Sciences humaines, AFCET Systèmes.

Lévy P. (2015). The algorithmic medium. Sociétés 2015/3 (n° 129), p. 79-96. DOI 10.3917/soc.129.0079.

Mailhot C. et al, (2007). The technology-individuals dilemma in the implementation of knowledge management: the case of Cossette Communication Group. Gestion, 2007/2 Vol. 32, p. 43-50. DOI : 10.3917/riges.322.0043

Mayer-Schonberger V., Cukier K., (2013). Big data, A Revolution That Will Transform How We Live, Work and Think, London, Murray, 2013

McDermott, R., (1999). Why information technology inspired butcannot deliver knowledge management, California Management Review, vol. 41, no. 4, 1999, pp. 103-117.

Mueller, F., Dyerson, R., (1999). Expert human or expert organizations? 20, no. 2, 1999, pp. 225-256.

Niwa, K., (1990). Toward successful implementation of knowledge- based systems: Expert systems vs knowledge sharing systems, Transactions on Engineering Management, November 1990.

Ollion É. and Boelaert J. (2015), "Beyond big data", Sociologie [En ligne], N°3, vol. 6 | 2015, online on 20 January 2016. URL:

Pucheral P. et al. (2016). Privacy by design: a false good solution to the personal data protection issues raised by Open data and connected objects? LEGICOM 2016/1 (N56), pp. 89-99. DOI 10.3917/legi.056.0089.

Quoniam L., Lucien A., (2009). Business intelligence 2.0? Les Cahiers du numérique 2009/4 (Vol. 5), p. 11-37.

Ramonet I. (2015). L'Empire de la surveillance, Éditions Galilée.

Reix R., Rowe F., (2002). Information systems research: from history to concept. In Faire de la recherche en systèmes d'information. Paris: Vuibert, Collection FNEGE. p. 01-17.

Rowe F. (2007). Information System: philosophical variations on a proposed definition, in Connaissance et management, book dedicated to R. Reix and coordinated by P.L. Dubois and Y. Dupuy, p. 165-17. Dupuy, p. 165-173.

Scheepers R., Venkitachalam K. and Gibbs M.-R. (2004). Knowledge strategy in organizations: refining the model of Hansen, Nohria and Tierney, Journal of Strategic Information Systems, 13, pp. 201-222.

Sfez L., 1993. SFEZ Lucien, (1993). Critical dictionary of communication. Paris: Presses universitaires de France. 1780 p.

Sybord C. (2015). "Business intelligence and decision support systems: from operational 'big data' to strategic 'little knowledge'", International Journal of Business Intelligence 2015/1 (Vol. 7), pp. 83-100.

Sybord C. (2016). Big data and the design of a clinical decision support information system. Towards a socio-cognitive management of medical responsibility? ", Les Cahiers du numérique 2016/1 (Vol. 12), p. 73-108.




How to Cite

Boulesnane, S., Monia, B., & Laïd, B. (2022). The Evolution of Information and Communication Technologies: Towards uses oriented collaborative practices: Towards uses oriented collaborative practices. International Journal of Computer and Information Technology(2279-0764), 11(4).